Privacy Policy

Welcome to Trail to Health LLC, doing business as Simplified Wellness Co. ("we," "our," or "us"). Your privacy matters to us, and we take protecting your personal information seriously.

This Privacy Policy explains what information we collect, how we use it, and how we protect it, whenever you visit our website, work with us, book a call, join a program, or communicate with us by email, text, or any other channel.

Website: https://www.simplifiedwellnessco.net
Email: [email protected]
Location: Kihei, Hawaii, Maui
Phone: 808.707.5687

A Note on Text Messaging Data

We want to be clear about this one, because it matters. Trail to Health LLC dba Simplified Wellness Co. does not share your opt-in information, including your phone number or SMS consent records, with affiliates or third parties for marketing or promotional purposes.

Anything you share with us to opt into text messages stays confidential. The only exception is service providers who help us actually deliver the messages you asked to receive.

How We Use Your Information, in Short

We use what you share with us to:

Provide and personalize your coaching experience

Communicate with you about your account or questions

Send newsletters and updates you've asked for

Make your experience on our website a little smoother

1. Information We Collect

When you visit our site or work with us, here's what we may collect.

Personal information:

* First and last name

* Email address

* Phone number

* Date of birth

* Physical address, if you provide one

* Payment information, when you purchase a service or membership

* Wellness goals, lifestyle information, nutrition preferences, fitness goals, and other coaching-related details

* Appointment details, program participation, and service history

* Communication preferences, including SMS and email opt-in records

Non-personal information:

* IP address

* Browser type

* Device information

* Website usage data

* Cookies and similar tracking technologies

2. How We Use Your Information

We may use what we collect to:

* Provide and personalize your coaching services

* Schedule, confirm, and manage appointments

* Process payments and transactions

* Communicate with you about your account, questions, appointments, or programs

* Send newsletters, updates, and wellness related information

* Send SMS appointment reminders, confirmations, rescheduling updates, and support messages

* Improve our website, programs, and your experience with us

* Keep accurate records of your communication preferences and consent

* Protect the security of our website and services

3. SMS Messaging and Consent

If you opt in to receive text messages from Trail to Health LLC dba Simplified Wellness Co., you're agreeing to receive messages related to our services. This may include appointment confirmations, reminders, rescheduling updates, support communications, and other service related messages.

You'll only receive texts from us if you've explicitly opted in, whether through a website form, a scheduling form, or another form with a dedicated SMS consent option.

How often you hear from us depends on your appointments, program participation, and how you use our services.

Message and data rates may apply. If you have questions about your text or data plan, reach out to your wireless provider directly.

Carriers aren't responsible for delayed or undelivered messages.

We work with major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

4. SMS Opt-Out Instructions

You can cancel SMS messages at any time by replying “STOP” to the number that sent you the message.

After you reply “STOP,” we will send a confirmation message confirming that you have been unsubscribed. After this

confirmation, you will no longer receive SMS messages from us unless you opt in again.

For assistance, reply “HELP” or contact us at [email protected].

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. Ever.

We may share limited information with trusted third party providers who help us run our business, such as:

* Payment processors

* Appointment scheduling platforms

* Email service providers

* Website hosting providers

* Analytics tools

* SMS aggregators and messaging providers

These providers only get access to what they need to do their job, and they're required to protect your information too.

We may also share information when the law requires it, such as a legal process or court order, or when it's necessary to protect our rights, our clients, or our business.

Your SMS opt-in data and consent will never be shared with third parties for marketing or promotional purposes. Sharing with subcontractors for support services, like customer service, is permitted, but every other use excludes text messaging opt-in data and consent. That information stays with us.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

* Enhance your experience

* Understand website traffic

* Remember your preferences

* Improve how our site functions

* Track how well our marketing is working

You can adjust your browser settings to refuse cookies or get notified when they're used. Just know that turning cookies off may limit some features on our site.

7. Data Security

We take real steps to protect your information, including:

* SSL encryption for website traffic

* Secure hosting environments

* Access controls

* Updated security protocols

* Secure payment processing through trusted third party providers

That said, no method of internet transmission or electronic storage is 100 percent secure. We work hard to protect your information, but we can't guarantee absolute security. Nobody honestly can.

8. Your Rights and Choices

You have the right to:

* Access the personal information we hold about you

* Request a correction if something's inaccurate

* Request deletion of your personal information, where applicable

* Opt out of marketing emails anytime

* Opt out of SMS by replying "STOP"

* Withdraw consent for future communications

To exercise any of these, just reach out to us at [email protected]

9. Third Party Links

Our website may link out to third party websites or platforms. We're not responsible for the privacy practices, content, or policies on those sites, so we'd encourage you to look into their privacy policies too.

10. Updates to This Policy

We may update this Privacy Policy from time to time, to reflect changes in our practices, services, technology, or legal obligations. Any updates will be posted here with a new effective date.

11. Contact Us

Questions about this policy or how your information is handled? We're an easy reach.

Trail to Health LLC. dba Simplified Wellness Co.
Email: [email protected]
Website: https://www.simplifiedwellnessco.net
Location: Kihei, Hawaii, Maui
Phone: 808.707.5687

By using our website and services, you're agreeing to this Privacy Policy.

Life is short. Live it well.